STUDIO POLICIES
1
Booking
All classes must be booked in advance through our online booking system - Bookwhen.
Bookings are subject to availability and class capacity.
2
Cancellations
Plans change — we understand.
Please cancel or reschedule within the cancellation window shown in our booking system. Late cancellations and no-shows may result in the loss of the class credit.
3
Late arrivals
Please arrive on time so you can participate in the warm-up and prepare safely for class.
For safety reasons, students arriving after the warm-up may not be permitted to join the class.
4
Class levels
Please book classes appropriate for your current experience and ability.
Instructors may recommend a different level when necessary for safe participation.
5
Open practice
Open Practice is independent training time and does not include instruction.
Practice skills you have previously learned and can perform safely.
Please respect other students' training space.
6
Package / Membership Expiration
Please read the package or membership description carefully before purchasing.
All class credits have an expiration date and must be used before the expiry date.
At this time, we do not offer extensions for expired class credits.
7
Pole & studio care
Please help us keep the studio beautiful.
Clean your pole after use, return equipment to its proper place and leave shared spaces as you found them.
8
Respect the space
Still Moving is a shared space.
Treat instructors, staff and fellow students with respect.
Harassment, discrimination or behaviour that compromises another person's safety or comfort will not be tolerated.
9
Safety
Pole is a physically demanding activity.
Listen to your body, follow instructor guidance and let your instructor know if you need a modification.
You are always allowed to sit something out.